Small practices, stories from the shop, and new updates—enough to try over a cup of coffee.
Stories from the shop · Latest
In Kōenji, Tokyo, guests declare a goal, choose how firmly they want their progress checked, and finish the work before ending their session at Manuscript Writing Café.
August 27, 2026 · 4 min read
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Stories from the shop
The story of a Ginza bookshop that sells one title a week, and a reflection on the central value that helps a business stay clear in a customer’s memory.
August 21, 2026 · 2 min read
Stories from the shop
Discover Reaching Out Tea House in Hoi An and what its people-centred experience design can teach a local business.
August 20, 2026 · 4 min read
Stories from the shop
The true story of Enoteca Maria, a Staten Island restaurant where grandmothers from around the world cook the food of home.
August 19, 2026 · 3 min read
Stories from the shop
The true story of Japan’s Restaurant of Mistaken Orders, where people living with dementia serve guests with sincerity.
August 16, 2026 · 3 min read
Small practices
New guests can hesitate when they do not know what to do first. One well-placed instruction can help them continue with confidence.
August 15, 2026 · 3 min read
Small practices
One response is worth listening to. Before changing anything, identify the real issue, look for repeated signals, and test at a small scale.
August 15, 2026 · 3 min read